Refund Policy

1. General Policy Overview

This Refund Policy clearly defines the complete return and refund rules for all orders placed on our official outdoor power tools website, covering product return eligibility, valid return period, refund processing procedures, settlement rules, and service commitments. This policy applies to all individual residential users and commercial customers who purchase lawn mowers, zero-turn mowers, robotic mowers, chainsaws, leaf blowers, trimmers, and all other outdoor power tools displayed on our website.
We are committed to providing every customer with a safe, transparent, and worry-free shopping experience. All return and refund services implemented by our team strictly follow the unified standard rules announced on the official website. No hidden terms, no arbitrary restrictions, and no additional fees will be charged during the whole process. By placing an order and completing payment on our website, all customers fully recognize and accept the complete terms of this Refund Policy.

2. Valid Return Period & Eligibility

We provide an extended user-friendly return window for all products. All customers are entitled to a 60-day valid return period starting from the date when the customer successfully receives the ordered goods. Within the valid return period, customers can apply for return and refund services for legitimate reasons, including but not limited to product quality problems, functional abnormality, product inconsistency with the display description, inappropriate product model, personal usage adaptation problems, and other reasonable personal unsatisfactory reasons.
We fully respect every customer’s shopping experience. We do not set harsh return thresholds or cumbersome review barriers. All legitimate return applications submitted within the 60-day valid period will be accepted and processed by our official team in a timely manner. As long as the returned products meet the basic return conditions of intact accessories, complete packaging, and no man-made damage beyond normal trial use, the return application will pass the official verification smoothly.

3. Free Shipping & Tariff Undertaking Rules for Returns

Our website always adheres to the principle of zero additional cost for customers. All products support global free shipping during the initial order delivery process, and our brand fully undertakes all tariffs, customs clearance fees, and other related miscellaneous fees incurred during cross-border transportation. Customers do not need to bear any extra fees except the official displayed product price.
For all valid return orders, we will not deduct any freight cost, tariff cost, customs service fee, or other handling fees from the refund amount. All logistics and tariff costs generated by the original order are fully borne by our brand, ensuring that customers will not face any extra economic loss due to return behavior.

4. Refund Processing Time & Procedure

After the customer submits a valid return application and sends back the goods in accordance with the official return guidelines, our warehouse team will complete goods receiving, inspection, and verification work in a timely manner. After confirming that the returned products comply with the return policy terms and pass the quality inspection, our finance and after-sales team will officially start the refund process.
The whole refund processing cycle is 5 to 10 business days. The refund will be fully returned to the customer’s original payment account through the official payment channel. The arrival time of the refund may be slightly affected by the processing efficiency of the customer’s payment platform or bank system, but we will strictly follow the processing cycle commitment and complete all refund procedures within the specified time.
The whole refund process is transparent and traceable. Our customer service team will record and follow up every return and refund order in real time. Customers can inquire about the latest progress of return review, goods inspection, and refund processing through our official contact channel.

5. Order Delivery Time Standard

All orders placed on our website will be processed and shipped within 1 to 3 business days after successful payment. After the goods are dispatched, relying on efficient cross-border logistics and mature local distribution networks, the overall delivery time is 6 to 12 business days. Stable and efficient logistics services ensure that customers can receive the ordered outdoor tools in a short time and meet daily yard maintenance and commercial construction use needs.
The logistics delivery time is for reference only, and a small number of orders may have slight delays due to objective factors such as customs inspection, weather changes, and local logistics scheduling. For orders with abnormal long delays, customers can contact our customer service team in time, and we will actively track the logistics status and provide corresponding solutions.

6. Currency Settlement Rules

Our website uniformly uses USD (United States Dollar) as the only settlement currency for all orders. All product prices, order settlement amounts, and refund amounts are calculated and returned in US dollars. There is no hidden currency conversion fee or exchange rate difference deduction in the whole process.
The final refund amount is consistent with the actual payment amount of the customer’s original order. We will not deduct any unreasonable handling fees, service fees, or platform fees, ensuring the fairness and transparency of refund settlement.

7. Return Application Channel

Customers who need to apply for return and refund services during the valid return period can initiate applications and communicate with our professional after-sales team through the Contact Us page on the official website. Our customer service team will provide one-stop guidance including return process explanation, return address provision, material verification, and progress follow-up, helping customers complete the return and refund operation efficiently.
We maintain an efficient and friendly service attitude for all return consultations and applications, and will actively solve all return-related problems for customers.

8. Policy Adjustment & Update

We reserve the right to appropriately optimize and adjust the terms of this Refund Policy according to service upgrades and platform operation requirements. All updated policy contents will be displayed on the official website in a timely manner, and the latest published policy shall prevail. Customers’ continued use of the website and ordering of products after the policy update will be deemed as recognition and acceptance of the new policy terms.

9. Contact Support

If you have any questions, doubts, or consultation demands about return conditions, refund cycle, fee rules, and other related content of this Refund Policy, please contact our official customer service team through the Contact Us page of our website. We will provide professional, accurate and detailed replies and solutions for all your questions.