Terms of Purchase

1. General Terms

These Terms of Purchase govern all transactions, orders, and purchase agreements between our website and all customers who browse, shop, and purchase outdoor power tools on our platform, including residential end users and commercial professional buyers. These terms cover all standardized rules regarding order confirmation, product shipment, delivery service, freight policy, return and refund rules, currency settlement, and after-sales guarantee.
By completing order placement and payment on this website, all customers confirm that they have fully read, understood, and unconditionally accepted all contents of these Terms of Purchase. All purchasing behaviors on the official website are subject to the constraints and protection of these official terms. We adhere to the principles of transparency, standardization, fairness and integrity for all sales transactions, and strictly implement all service commitments announced on the website.

2. Order Confirmation & Processing Rules

After the customer completes online payment successfully, the system will automatically confirm the order and include it in the official processing queue. Our professional operation and warehouse team will verify order information, check product inventory, inspect product quality, and complete standardized packaging procedures in the shortest time. All orders are processed in the order of payment receipt to ensure fair and standardized order arrangement.
We guarantee efficient order processing efficiency for all formal orders. All paid orders will be processed and shipped within 1 to 3 business days. During the order processing period, we will strictly check product appearance, parts completeness and functional status to ensure that all delivered products are intact, qualified and in line with official display standards.
Customers shall ensure that the personal information, recipient details and contact information filled in during order placement are true, accurate and valid. Any order abnormality and delivery failure caused by incorrect customer information filling shall be borne by the customer, and we will actively assist customers in solving subsequent logistics problems within the scope of service authority.

3. Delivery & Transit Time

After the order is shipped from our official warehouse, the goods will be delivered through stable and mature logistics channels. The estimated delivery time for all orders is 6 to 12 business days. The delivery cycle covers the whole process from warehouse outbound, logistics transportation to terminal package delivery.
The delivery time we announced is the conventional and stable time range summarized from long-term logistics operation data, which can cover most order delivery scenarios. Individual orders may have slight time fluctuations due to uncontrollable objective factors such as conventional customs inspection, regional weather changes and logistics scheduling adjustment, which belong to normal logistics situations and do not affect the normal rights and interests of customers.

4. Global Shipping Policy

We provide global free shipping services for all products and all orders on the website. There is no minimum order amount limit, no product category restriction and no hidden freight charge. All freight expenses incurred in the whole process of product outbound and transportation are fully undertaken by our website.
Customers only need to pay the official displayed product price, without paying any additional shipping fees. The global free shipping policy applies to all individual customers and commercial bulk purchase customers, ensuring every customer can enjoy cost-effective and zero-freight shopping treatment.

5. Customs & Additional Cost Commitment

To provide customers with a fully worry-free cross-border shopping experience, our website fully undertakes all tariffs, customs clearance fees, inspection fees and other miscellaneous expenses generated during the product transportation and customs clearance process. All cross-border related additional costs are borne by us.
Customers do not need to bear any extra fees beyond the product unit price displayed on the page. The whole customs clearance process is independently operated and handled by our professional team. Customers do not need to participate in customs declaration and supplementary procedures, and there will be no extra cost expenditure in the whole shopping process.

6. Return & Refund Terms

We provide a humanized and industry-leading long-term return service for all customers. All products support a 60-day return window, which starts from the date when the customer receives the package. Within the valid return period, customers can apply for return and refund services for any legitimate reasons, including product quality problems, functional inconsistency, inappropriate product model, personal use adaptation and other reasonable unsatisfactory situations.
We respect every customer’s shopping experience and will not set cumbersome review thresholds and unreasonable return restrictions. All legitimate return applications submitted within the valid period will be accepted and processed in a timely manner. Customers only need to contact our official customer service team through the Contact Us page to initiate return application and follow the official return process to complete the operation.
After we receive and inspect the returned products and confirm that they meet the return conditions, we will complete the refund processing within 5 to 10 business days. The refund will be returned to the customer’s original payment account through the official channel in full. There is no arbitrary deduction of handling fees, service fees and other hidden charges in the whole refund process, and the refund amount is completely consistent with the customer’s actual payment amount.

7. Currency Settlement Standard

All product pricing, order settlement and refund settlement on our website adopt a unified currency standard, with USD (United States Dollar) as the only settlement currency. All prices displayed on the product page, order confirmation page and payment page are real and effective US dollar prices.
There is no hidden currency conversion fee, exchange rate floating surcharge and additional settlement handling fee. The final payment amount confirmed by the customer during the transaction is the final settlement amount of the order, which ensures transparent pricing, clear consumption and no hidden cost for all orders.

8. Product Description & Transaction Specification

All product parameters, functional descriptions, application scenarios and product displays on our website are true and effective, consistent with the actual quality and performance of physical products. All our outdoor power tools are suitable for residential family daily yard maintenance and commercial professional landscaping engineering use, with stable performance and reliable quality.
We strictly standardize all sales behaviors, do not exaggerate product functions, do not falsify product effects, and ensure that all product publicity content is consistent with actual products. All customers can purchase products with confidence in accordance with the official display information.

9. Policy Revision & Update

We reserve the right to adjust and optimize the content of these Terms of Purchase according to service upgrade, product iteration and platform operation standard update. All updated terms will be released on the official website in a timely manner, and the latest published content shall prevail. Customers’ continued browsing and ordering on the website after the update of the terms will be deemed as acceptance of the revised clauses.

10. Contact & Service Support

If you have any questions, consultation demands and problem feedback about order processing, delivery rules, free shipping policy, return and refund terms, currency settlement and other purchase-related contents, please contact our official customer service team through the Contact Us page on the website. We will provide professional, efficient and accurate reply and solution services for all customers.