Shipping Policy

1. Policy Overview

This Shipping Policy serves as the official guideline for all order processing, shipment arrangement, delivery procedures, and customs clearance services for purchases made on our outdoor power tools website. This policy applies to all residential individual customers and commercial business customers who purchase lawn mowers, zero-turn mowers, robotic mowers, chainsaws, leaf blowers, trimmers, and all other outdoor maintenance equipment available on our platform.
We formulate standardized and transparent shipping rules to ensure every customer can clearly understand the entire order shipment process, processing timeline, delivery specifications, and related service guarantees. All shipping arrangements executed by our team strictly comply with the official policy terms. By placing orders on our website, all customers confirm that they have fully read, understood, and agreed to all clauses of this Shipping Policy.
We are committed to providing stable, efficient, and safe cross-border shipping services, standardizing every link from order confirmation, warehouse packaging, outbound shipment to terminal delivery, to ensure customers receive ordered products completely and within the promised time frame.

2. Order Processing & Shipment Timeline

All successfully paid orders will enter our official processing queue immediately. Our warehouse and operation team will complete order information verification, product quality inspection, professional packaging, and outbound shipment within 1 to 3 business days. All orders are processed in the order of payment receipt to ensure fair and standardized shipment arrangement for every customer.
We adopt professional industrial packaging standards for all outdoor power tools. All products are equipped with shockproof, compression-resistant, and moisture-proof packaging materials, and matched with fixed accessory packaging procedures, which can effectively protect equipment parts, mechanical components, and surface appearance during long-distance cross-border transportation and avoid product damage, part loss, or performance impact caused by transportation extrusion and vibration.
After the goods are dispatched from our official warehouse, we will hand over the packages to mature professional cross-border logistics service providers. Relying on stable international transportation channels and local terminal distribution networks, the overall delivery cycle of all orders is 6 to 12 business days. The delivery cycle is a conventional time range based on long-term logistics operation data, covering international transportation, customs inspection, local distribution and other links.

3. Customs Clearance & Duty Responsibility

To provide customers with a worry-free shopping experience and eliminate all hidden cross-border consumption costs, our brand fully undertakes all tariffs, customs clearance fees, inspection fees, and all other miscellaneous charges incurred during international transportation and customs clearance procedures.
The whole customs clearance process is independently operated, processed, and supervised by our professional operation team. Customers do not need to participate in customs declaration, submit additional materials, or bear any related expenses. There will be no extra charges, tax notices, or customs deduction costs during the entire logistics process. All order-related customs costs are fully covered by our brand, ensuring customers only pay the displayed product price without any additional economic burden.

4. Logistics Tracking & Delivery Instructions

Once the order is shipped, we will generate an official logistics tracking number and synchronize the tracking information to the customer’s order background in a timely manner. Customers can check the real-time transportation status, transit progress, and terminal delivery dynamics of the package through the official tracking channel at any time. We support full-process traceability of all shipments to ensure transparent and controllable logistics information.
During the transportation process, individual orders may encounter slight delivery delays due to objective uncontrollable factors including but not limited to official customs routine inspection, regional weather changes, local logistics scheduling adjustment, and regional holiday warehouse suspension. Such situations belong to normal logistics fluctuation and will not affect the final delivery safety of the products.
If customers encounter abnormal logistics stagnation, long-term undelivered status, or unknown logistics status changes, they can contact our official customer service team through the Contact Us page on the website at any time. Our team will track the package progress in real time, communicate with the logistics provider actively, and feed back the latest processing results to customers in a timely manner.

5. Delivery Address & Order Modification Rules

Customers need to fill in accurate, detailed, and valid recipient information including recipient name, valid contact number, and complete detailed delivery address when placing orders. Inaccurate address information, missing postal code, or invalid contact methods may lead to package delivery failure, return, or prolonged delivery cycle.
For orders that have not been shipped, customers can apply for address modification or order information adjustment by contacting customer service. Once the goods are outbound and enter the logistics transportation link, no order information modification application can be accepted to avoid package loss and information mismatch caused by delayed modification.

6. Settlement Currency Specification

All shipping-related settlement and order pricing on our website are uniformly based on USD (United States Dollar). All displayed prices and order settlement amounts adopt unified US dollar accounting standards, with no hidden exchange rate difference charges or currency conversion handling fees. The final settlement amount of the order is subject to the payment amount confirmed by the customer on the official payment page.

7. Policy Update & Interpretation

We reserve the right to adjust and optimize the content of this Shipping Policy according to logistics service upgrades, channel iteration, and industry standard updates. All updated policy clauses will be displayed on the official website in a timely manner, and the latest published policy content shall prevail. Continued browsing of the website and ordering of products after the policy update will be deemed as recognition and acceptance of the updated terms.

8. Contact Support

If you have any questions about shipment timeline, customs clearance rules, logistics tracking, delivery standards, and other shipping-related issues, please contact our professional customer service team through the Contact Us page of our official website. We will provide accurate replies and professional solutions for all your consulting demands.